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Salesforce Certified B2C Solution Architect Sample Questions (Q34-Q39):
NEW QUESTION # 34
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers
- A. Social Studio does not support 1:1 messaging on the apps listed in the scenario
- B. Mobile Connect lacks integration with the service agent console without Digital Engagement
- C. Mobile Connect only supports outbound messaging in selected countries
- D. Social Studio is limited to listening to social channel and not responding
Answer: A,C
NEW QUESTION # 35
A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
- A. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
- B. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
- C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
- D. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
Answer: C,D
Explanation:
a) SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud. This can help enable consent and profile management across the clouds by allowing customers to opt-in or opt-out of SMS messages and reflecting their preferences in both Service Cloud and Marketing Cloud. This can also help comply with industry regulations and best practices for SMS marketing. C. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used. This can help enable consent and profile management across the clouds by allowing customers to update their profile information in B2C Commerce and syncing their changes to Service Cloud. This can also help maintain consistent and accurate customer data across different systems and platforms. Reference:
https://help.salesforce.com/s/articleView?id=sf.mc_co_person_accounts.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.mc_co_implement_marketing_cloud_connect.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.b2c_commerce_integration.htm&type=5
NEW QUESTION # 36
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers
- A. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
- B. Default user is required for anonymous storefront shoppers.
- C. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
- D. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
- E. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
Answer: A,D,E
NEW QUESTION # 37
Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?
- A. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
- B. Check the field-level security for nationalParks is set to read only
- C. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
- D. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
Answer: D
Explanation:
The fieldMapping custom settings in Service Cloud define how the attributes from the Commerce Profile are mapped to the fields on the Service Contact. If the nationalParks attribute was not mapped, then the service agent would not be able to see or update it in the Service Cloud console. References: https://help.salesforce.
com/s/articleView?id=sf.b2c_service_cloud_connector_field_mapping.htm&type=5
NEW QUESTION # 38
Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org.
Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only.
What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?
- A. Use Salesforce Connect/External Objects (with custom Apex adapters)
- B. Build a custom solution to view the ERP Invoice records in Salesforce
- C. Use Change Data Capture to sync Invoice records
- D. Use Platform Events to sync Invoice record changes
Answer: A
Explanation:
This answer is correct because it is a way to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce. Salesforce Connect/External Objects can be used to display external data in Salesforce without copying or storing it. Custom Apex adapters can be used to connect to any external system that has a web service API, such as an ERP system. References: https://help.salesforce.com/s
/articleView?id=sf.datacloud_connect.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.
apexcode.meta/apexcode/apex_connector_intro.htm
NEW QUESTION # 39
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